Effective Date: March 2024
Alfacare Services Pty. Ltd.
ABN: 64608598947
1. Introduction
Alfacare Services Pty. Ltd. (“Alfacare”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of the personal information we collect.
This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the NDIS Practice Standards.
By using our website, services, or interacting with us, you agree to the terms outlined in this Privacy Policy.
2. What Personal Information We Collect
We may collect the following personal information:
- Full name, address, phone number, and email address
- NDIS participant number and plan details
- Information about your disability or health needs (only with consent)
- Service preferences and support requirements
- Billing and payment details
- Emergency contact information
- Records of communication, service history, and feedback
- Website usage data such as IP address, device type, and browser
We only collect sensitive information where it is necessary for the delivery of our services and with your explicit consent.
3. How We Collect Your Information
We may collect your personal information when you:
- Submit an enquiry through our website or contact form
- Contact us by phone, email, or SMS
- Register or update your NDIS participant details
- Provide feedback or participate in surveys
- Use our services or attend meetings with our team
- Interact with our advertising or social media channels
4. How We Use Your Information
We use your personal information to:
- Provide and coordinate disability and NDIS-related services
- Respond to your enquiries and requests
- Manage bookings, payments, and invoices
- Communicate updates, service changes, and offers
- Maintain accurate records for NDIS compliance
- Improve our services and customer experience
- Fulfil legal and regulatory obligations
We will not sell your personal information to any third party.
5. Disclosure of Information
We may share your personal information with:
- Our employees, contractors, and support workers
- NDIS plan managers, support coordinators, and other authorised representatives
- IT service providers, cloud platforms, and CRM systems used for service delivery
- Government agencies and regulators where required by law
All third parties we engage must comply with privacy and confidentiality requirements.
6. Storage and Security
We store your personal information securely using password-protected systems, encryption, and internal access controls.
We take reasonable steps to:
- Protect data from misuse, interference, and unauthorised access
- Restrict access to authorised personnel only
- Securely destroy or de-identify information when no longer needed
7. Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request corrections if your information is inaccurate, incomplete, or outdated
Requests can be made via the contact details below. We will respond within a reasonable timeframe, usually within 30 days.
8. Cookies and Website Tracking
Our website may use cookies and analytics tools to collect non-identifiable information, such as:
- Pages visited and time spent on site
- Device type, location, and browser type
- Referral sources (how you found our site)
- You can adjust your browser settings to refuse cookies if preferred.
9. External Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling, please contact:
Alfacare Services Pty. Ltd.
Email: info@alfacareservices.com.au
Phone: 1 300 749 083
Website: https://alfacareservices.com.au